Executive Housekeeper Job at Crescent Hotels & Resorts LLC, Houston, TX

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  • Crescent Hotels & Resorts LLC
  • Houston, TX

Job Description

Job Description

Job Description

Leadership & Team Management

  • Lead, inspire, and develop a high-performing housekeeping team, including supervisors, room attendants, laundry attendants and public area staff
  • Recruit, train, and mentor team members, fostering a culture of accountability, engagement, and continuous improvement
  • Conduct regular performance evaluations and provide coaching and feedback
  • Ensure proper staffing levels and scheduling aligned with occupancy and business needs

Operations & Quality Assurance

  • Maintain the highest standards of cleanliness, presentation, and hygiene throughout the property
  • Conduct routine inspections of guest rooms, suites, and public areas to ensure adherence to luxury brand standards
  • Implement and uphold Hilton and Curio Collection brand standards, policies, and procedures
  • Oversee inventory control, purchasing, and cost management for housekeeping supplies and linens
  • Ensure proper handling and maintenance of equipment and assets

Guest Experience

  • Champion a guest-first mindset, ensuring every space reflects comfort, elegance, and meticulous attention to detail
  • Address guest requests, concerns, and special preferences promptly and professionally
  • Collaborate with Front Office and other departments to ensure seamless guest experiences

Financial & Administrative Management

  • Manage departmental budgets, labor costs, and productivity metrics
  • Analyze performance data and implement strategies for operational efficiency
  • Maintain accurate records, reports, and compliance documentation

Health, Safety & Compliance

  • Ensure compliance with all health, safety, and sanitation regulations
  • Maintain knowledge of OSHA standards and safe work practices
  • Lead sustainability initiatives, including waste reduction and eco-friendly practices

Qualifications
  • Minimum 5–7 years of progressive housekeeping experience in upscale or luxury hotels
  • At least 2–3 years in a leadership role (Executive Housekeeper or Assistant Executive Housekeeper)
  • Strong knowledge of luxury service standards and hotel operations
  • Proven leadership, communication, and organizational skills
  • Financial acumen with experience managing budgets and labor costs
  • Proficiency in hotel management systems (e.g. PEP, Lobby, or similar)
  • High attention to detail and commitment to excellence
  • Ability to work flexible schedules, including weekends and holidays
Preferred Qualifications
  • Experience within Hilton or Curio Collection properties
  • Bilingual or multilingual abilities
  • Certification in housekeeping management or hospitality operations

Job Tags

Flexible hours

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