Welcome Coordinator Job at Oak St. Health, New York, NY

cGdRSGVJRmt2YTFtNlVuSC9YYTlnYVl5SGc9PQ==
  • Oak St. Health
  • New York, NY

Job Description

Welcome Coordinator

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.

Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.

Core responsibilities include:

  • Welcoming patients and guests
  • Conducting visit check-in and assisting patients with required forms
  • Collecting co-pays
  • Updating patient information and making changes in electronic medical record platform
  • Scheduling/rescheduling appointments within electronic medical records platform
  • Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
  • Managing faxes in the electronic fax platform
  • Maintaining the cleanliness of the Welcome and Community Room areas
  • May be required to float to other centers in the region on an infrequent basis
  • Other duties as assigned

What we're looking for:

Required:

  • Strong computer skills required and basic knowledge of Google Suite
  • Professional phone etiquette
  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
  • US work authorization

Strongly preferred:

  • Experience in customer service setting strongly preferred
  • Some college preferred

Other skills:

  • A flexible and positive attitude
  • A welcoming and nurturing attitude toward our patient population of older adults
  • High level of integrity

Anticipated weekly hours: 40

Time type: Full time

Pay range: $17.00 - $34.15

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people. We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Job Tags

Full time, Local area, Flexible hours

Similar Jobs

FocusGroupPanel

Remote Data Entry Technician (Part-Time) Job at FocusGroupPanel

 ...remote work opportunity provider is seeking a Data Entry Clerk to perform data entry tasks from home. This entry-level position offers flexibility, allowing candidates to work part-time or full-time. No prior experience or degree is required. Ideal for self-motivated... 

Upstate University Hospital

Social Worker - Center for International Health Job at Upstate University Hospital

 ...Job Summary: In this position, the Social Worker provides comprehensive psycho-social assessment, management and support to the patient population served by the Center for International Health. Duties will include consultation through assessment, intervention... 

Usmd

Locksmith Job at Usmd

 ...Physical Plant Department invites applications for a full-time, nonexempt position with benefits. Under general supervision, performs locksmith work at the journey level. Installs, repairs and maintains locks, locking systems, door closures and locking devices on all types... 

CureSearch

Impact-Driven Remote Community Engagement Lead Job at CureSearch

 ...A nonprofit organization for childhood cancer seeks a Community Engagement Manager to enhance its presence across various markets. This fully remote role entails empowering volunteers, coaching fundraising participants, and cultivating corporate partnerships. Ideal candidates... 

Diverse Agile Solutions LLC

Data Center Storage Engineer Job at Diverse Agile Solutions LLC

 ...Data Center Storage Engineer Annapolis Junction, MD - Full Time Job Description: Diverse Agile Solutions is looking for a Data Center Storage...  ...engineering design for periodic data center, storage, and remote site server hardware refreshes Recommend hardware...