Job Description

divh2Service Operator/h2pAs a Service Operator, you will play a vital role in delivering exceptional customer service and ensuring smooth operations within our Service Department. From assisting customers in person and over the phone to supporting service processes before, during, and after repairs, youll be the friendly, knowledgeable point of contact that keeps everything running efficiently. This is your opportunity to join a best-in-class team at CarMax, where innovation, integrity, and putting people first are at the heart of everything we do./ppAt CarMax, we are the nations largest retailer of used cars with stores from coast to coast, and we are still growing. Were rethinking the way people buy cars and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether youre advancing your career or growing your skillset, we are here to drive you forward./ph3Role Responsibilities/h3ulliRespond promptly and professionally to all incoming service calls, demonstrating empathy and a customer-first mindset/liliAssist Service Consultants and Customer Advisors with customer interactions as needed to ensure seamless service experiences/liliSchedule service appointments and provide accurate routing of calls and inquiries/liliDeliver timely written messages to the appropriate team members for follow-up/liliManage repair requests by coordinating and scheduling appointments efficiently and perform reminder calls for upcoming appointments and contact customers when special-order parts arrive/liliMaintain compliance by auditing sublet invoices, loaner logs, and dealer tags according to CarMax guidelines/liliFollow CarMax Environmental, Health and Safety (EHS) requirements and maintain a clean and orderly work area./li/ulh3Required Qualifications/h3ulliStrong interpersonal and communication skills, with proven ability to deliver outstanding customer service/liliExceptional telephone etiquette and active listening abilities to ensure positive customer interactions/liliAbility to execute standardized service processes and maintain high customer satisfaction scores/liliProficiency in data entry and record-keeping, with intermediate computer skills including spreadsheets/liliCapability to thrive in a fast-paced environment, multitasking effectively while collaborating with cross-functional teams/liliFlexibility to work varied shifts, including nights, weekends, and holidays, while maintaining professional appearance and integrity/li/ulpAt CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nations largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive./ppAs an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels changesparking ideas, overcoming challenges, and shaping whats next. Join us in creating a better future for our company, our customers, and the communities we call home./ppCarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law./ppUpon an applicants request, CarMax will consider reasonable accommodation to complete the CarMax Job Application./p/div

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