Job Description
Job Description Position Overview The Senior Business Analyst will support continuous improvement initiatives within two key divisions of a state government agency responsible for:
- Administration of unclaimed property (collection, audit, distribution of unclaimed assets)
- Field enforcement of revenue-related laws (motor fuels, business licensing, sales & use tax)
This role requires on-site work with state personnel to identify, prioritize and execute process improvement projects that enhance operational efficiency, accuracy, security and employee satisfaction. This is a 10-month engagement requiring full-time availability and the ability to handle confidential information (background check required).
Key Responsibilities - Project Identification & Execution - Identify, prioritize and implement process improvement and reengineering initiatives across two agency divisions.
- Allocate time evenly across both divisions.
- Deliver at least two significant improvement projects per division during the contract period.
- Business Process Analysis & Documentation - Analyze existing processes, workflows and internal controls.
- Develop comprehensive, detailed Standard Operating Procedures (SOPs) for reviewed processes.
- Document current and future state workflows with clear performance metrics.
- Controls & Compliance - Identify gaps in internal controls and operational risk.
- Recommend and document remediation strategies to strengthen controls and ensure compliance.
- Tools, Systems & Workflow Enhancements - Develop or assist in developing tools and workflows within the agency's existing technology environment, including:
- Microsoft Excel
- SharePoint
- Power BI
- ServiceNow
- KAPS
- Revenue Premier
- Support configuration, optimization and adoption of these systems.
- Business Process Reengineering - Redesign business processes to improve efficiency, accuracy, cost-effectiveness and employee satisfaction.
- Quality Assurance & Testing - Conduct quality assurance testing for processes migrating into new applications.
- Collaborate with technical and operational stakeholders to refine and validate process designs.
- Deliverables & Reporting For each major project, produce:
- A written project proposal with measurable objectives and performance metrics.
- A comprehensive SOP for all processes reviewed.
- A close-out report with recommendations, identified risks, opportunities and metrics vs. outcomes.
- Collaboration & Stakeholder Engagement - Work under the direction of a State Project Manager.
- Engage with division leadership, frontline staff and technical teams.
- Communicate progress, risks, and issues in a clear, structured format.
Requirements Required Qualifications - Experience - Minimum 13 years of experience involving:
- Business process analysis and documentation
- SOP development
- Business process reengineering and continuous improvement
- Mandatory: Experience working with a government agency or county/local/federal government as a business analyst, project or process improvement capacity.
- Education - Bachelor's degree in Business Administration or a related field such as Public Administration, Information Systems, Finance, Accounting, Operations Management.
- Professional Certification - Current CBAP, PMI-PBA, CAPM or another relevant certification in business analysis, project management or process improvement.
- Technical & Analytical Skills - Advanced proficiency in Microsoft Excel (advanced formulas, analysis).
- Working knowledge of SharePoint , Power BI and ServiceNow .
- Ability to quickly learn enterprise applications (e.g., KAPS, Revenue Premier).
- Ability to define metrics, measure outcomes and analyze performance data.
- Soft Skills & Other Requirements - Excellent written and verbal communication skills.
- Strong stakeholder management, facilitation and documentation abilities.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Ability to handle confidential information and pass background investigations.
Preferred Qualifications - Project Management Experience - 13+ years of experience as a Project Manager or leader responsible for timely execution of complex tasks within government operations.
- Additional Preferred Experience - Experience in revenue administration, taxation, licensing or unclaimed property operations.
- Experience designing or implementing internal controls in a public-sector environment.
- Experience leading cross-functional teams through process and technology changes.
Job Tags
Full time, Contract work, Local area