IT Desktop Analyst under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment. Pay Rate: Up to $23.00/hour, depending on experience. Assignment Length: 2-year contract with a high possibility of extension and/or conversion based on performance and other factors. Shift Details: 8:00 am - 5:00 pm Responsibilities Escalates problems not resolved within established service levels. Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed. Ensures work is performed in accordance to company policies, standards, and procedures. Assists with installing and de-installing software, PC's and peripherals as required. Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected. Qualifications Skills are typically acquired through A+ certification or equivalent work experience. 2+ years of professional PC support experience within a Microsoft-based environment. Exceptionally well-organized with the ability to manage multiple technical tasks efficiently. Strong foundational knowledge of desktop hardware. High proficiency in Microsoft software and operating systems. Proficiency in PC troubleshooting and imaging. Experience with inventory management and maintaining Teams Rooms equipment. Strong understanding of networking basics (connectivity, cabling, and IP troubleshooting). Ability to provide comprehensive technical assistance and end-user support. #J-18808-Ljbffr Halliburton
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