Job Description

We are partnered with a large, stable environmental services organization supporting residential, commercial customers across Massachusetts. The Dispatcher role is a fully onsite, in Tyngsborough, MA or Haverhill, MA and is an operations‑critical position responsible for dispatching, coordinating, and monitoring daily driver routes to ensure safe, on‑time, and high‑quality service delivery.

This is an excellent opportunity for candidates with dispatch, logistics, transportation, police dispatch, or fast‑paced customer service experience who want hands‑on operational responsibility and a clear path into future leadership.

Day to Day Overview:

• Dispatch and coordinate daily routes for drivers, trucks, and containers
• Monitor drivers throughout the day to ensure routes stay on schedule
• Maintain constant communication with drivers to resolve issues in real time
• Respond to missed pickups and adjust routing to meet customer commitments
• Oversee specific client types (residential, commercial, or roll‑off) depending on assignment
• Plan and adjust logistics based on daily demand, service changes, and operational constraints
• Ensure all routes are closed accurately and on time
• Proactively identify and resolve route inefficiencies or safety concerns
• Serve as a key customer service liaison when service issues arise
• Collaborate closely with Operations leadership to optimize productivity and capacity

Required Background

• Ability to coordinate people, schedules, routes, or time‑critical workflows
• Customer‑focused mindset with the ability to remain calm under pressure
• Detail‑oriented with strong follow‑through

Locations & Schedules

Full-time, 40 hours weekly Onsite – No Remote Option**

Tyngsborough, MA (3 openings):

• Start times: 3:00am, 5:00am, or 8:30am

• Average 8–9 hour workdays

Haverhill, MA (1 opening):

• Start time between 8:30–9:30am

Compensation & Benefits

$50,000–$60,000 base salary (depending on experience)

• Overtime eligible (paid)
• Medical, dental, and vision coverage
• Health and dependent care spending accounts
• Short‑ and long‑term disability
• Life and AD&D insurance
• 401(k) with company match
• Employee assistance program (EAP)
• Paid Time Off (PTO)
• Employee discount programs

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.

Military‑connected candidates are strongly encouraged to apply.

Job Tags

Similar Jobs