Call Center Supervisor (Night Shift) Job at Wilshire Law Firm, Los Angeles, CA

cGdFRGRJdHV1cXBrNGtQTC8zSzBoNkU5Rmc9PQ==
  • Wilshire Law Firm
  • Los Angeles, CA

Job Description

Call Center Supervisor

Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.

You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity.

The Opportunity

As our Assistant Manager in our Intakes department, you will have the opportunity to help lead a team of intake representatives on the front lines of engaging and signing clients in the areas of wrongful death, TBI, catastrophic injury, workplace retaliation and harassment, unpaid wages, and wrongful termination.

Accountable for
 
  • Lead a team of more than fifteen intake representatives.
  • Create and manage intake representative work schedules.
  • Audit and monitor intake representative calls with potential clients.
  • Assist in signing up clients.
  • Lead new hire training.
  • Assist in client referral process and procedure.
  • Bring a team-oriented and positive attitude to our Los Angeles office. 
  • Ability to work weekends and holidays.
  • Ability to work on-site 3:00PM to 12:00PM
Qualifications
 
  • Ability to work evenings, nights, and weekends.
  • Management experience is required (call center preferred)
  • Bachelor's degree in relevant field at minimum.Â
  • Experience working with entry-level workforce.
  • Experience working in sales.
  • Experience working in a call center.
  • Charismatic and professional.
  • Experience working in a law firm setting, preferably in personal injury or employment.
  • Experience working with Salesforce or legal CRM a plus.
  • Must be able to work weekends and holidays.
  • Bilingual is preferred but not required.
Compensation
  • $80,000 - $100,000 depending on experience
Benefits
 
  • Paid time off and paid holidays
  • Opportunities for growth and advancement
  • Team outings and sponsored events
  • Employee referral bonus programs
  • Firm-paid Medical HMO with affordable upgrades
  • Firm-paid Life and AD&D insurance
  • Low-cost Dental and Vision plans
  • 401k
  • FSA (Flexible Spending Account)
  • EAP (Employee Assistance Program)
  • Pet Insurance 

Strive for Excellence. Fight for Justice. Foster Unity.
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.

Join Wilshire Law Firm
Los Angeles, Irvine, San Diego, Oakland, Sacramento, Riverside, Torrance

Job Tags

Work at office, Flexible hours, Weekend work, Afternoon shift

Similar Jobs

Soliant Health

X-Ray Tech in Fremont, CA Job at Soliant Health

 ...Deliver comprehensive mobile imaging services while making a real impact on patient care. This contract opportunity is ideal for imaging professionals who thrive on autonomy and variety, providing X-Ray (and EKG, if applicable) services at nursing homes, healthcare centers... 

DriveStaff

CLASS A TRUCK DRIVER DEDICATED Job at DriveStaff

 ...TRUCK DRIVER DEDICATED Class A Dedicated $1,600 Week Home weekly No Touch Freight Mileage Pay Stop Pay Short Haul Pay 1,700 miles weekly Experienced Drivers Trainees accepted Must have CDL All Automatic Trucks DriveStaff values professional... 

Summit Recruiting Group LLC

Gastroenterology Physician Assistant Job at Summit Recruiting Group LLC

 ...NP/PA Gastroenterology Opening in Albuquerque, NM Position Details ~ Seeking a licensed Nurse Practitioner/Physician Assistant for an established Gastroenterology Clinic in beautiful Albuquerque, New Mexico ~ Join an established group of 2 Gastroenterology Physicians... 

Goldfish Swim School MFO

Pool Operations Specialist Job at Goldfish Swim School MFO

 ...advancement Training & development Share the FUN-damentals of Water Safety! Opportunity is swimming your way! We are looking for a...  ...pump room general needs and to be the liaison with General Manager and with our Pool professional vendors we work with. See what... 

Red Bull

Campus Brand Ambassador — Flexible Part‑Time Job at Red Bull

 ...Responsibilities include building networks, running events, and fostering community engagement. You must be enrolled in a university, at least 18 years old, and fluent in English. The position offers flexible part-time hours with an hourly rate of $16.00.#J-18808-Ljbffr Red Bull