Job Description

Job Description Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers and employees fairly and ethically, promote an inclusive work environment, be a responsible member of the community, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. Collaborate with associates and promote teamwork to help achieve company/store goals. Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment; tender transactions using company best practices. Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials. Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink. Recommend coffee shop items to customers to ensure they get the products they want and need. Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label, and inventory ingredients in merchandise. Check product quality to ensure freshness; review “sell by” dates and take appropriate action. Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer. Label, stock, and inventory department merchandise. Report product ordering/shipping discrepancies to the department manager. Stay current with present, future, seasonal and special ads. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management. Ability to work cooperatively in a high-paced and sometimes stressful environment. Ability to manage conflict in a reasonable, non-confrontational, and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential job functions of this position with or without reasonable accommodation. Qualifications Minimum Excellent customer service skills. Desired Any previous comparable experience. About Us Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we’re proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho, and Alaska. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all. Benefits A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. About the Team The final rate of pay is determined at store level based on prior equivalent work experience. We offer more than just a paycheck: a full plate of benefits that promote physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Health & Well-being Benefits Health care benefits. Paid time off such as vacation, sick leave, and parental leave. Mental and emotional support resources through our Employee Assistance Program. Financial Benefits Participation in a 401(k) plan and/or participation in a Taft‑Hartley pension fund, subject to certain eligibility requirements. Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements. Associate discounts. Growth and Development Benefits Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements. Robust internal training and development resources to grow your career. We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you’ll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you! #J-18808-Ljbffr

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