Job Description

Role Description

Join GoHQ as a remote Payroll Administrator! Looking for a remote payroll role where you can build strong customer relationships, work with a supportive team, and make an impact every day? Join GoHQ and help deliver exceptional payroll services to businesses across North America.

As a Payroll Administrator, you'll manage payroll for your own portfolio of customers, ensuring employees are paid accurately and on time while delivering an exceptional customer experience. You'll become a trusted payroll partner, helping customers navigate payroll questions, resolve issues, and maintain compliance across multiple states.

Key Responsibilities

• Manage weekly and bi-weekly payroll processing for an assigned portfolio of customers, ensuring employees are paid accurately and on time.
• Review and audit timecards, payroll data, deductions, garnishments, taxes, PTO balances, and other payroll records for accuracy before processing.
• Partner directly with customers to resolve payroll questions, investigate discrepancies, and provide exceptional payroll support.
• Process employee payroll changes, including new hires, terminations, tax updates, wage adjustments, and final pay calculations.
• Monitor attendance and payroll reports to identify missing punches, overtime concerns, and compliance issues.
• Calculate bonuses, incentive pay, and other special payroll earnings as needed.
• Complete payroll-related audits and reporting, including workers' compensation reporting and payroll record maintenance.
• Build trusted relationships with customers by providing proactive communication and helping them navigate payroll best practices.
• Continuously identify opportunities to improve payroll accuracy, efficiency, and the overall customer experience.

Qualifications

• 3+ years of dedicated payroll processing experience.
• Experience processing multi-state payroll preferred.
• Experience with ADP, Paycom, UZIO, or similar payroll systems.
• Strong understanding of payroll taxes, deductions, garnishments, and compliance.
• Exceptional attention to detail and customer service skills.

Requirements

• Remote Position – Open to candidates residing in AL, AZ, FL, IL, TX.
• Working hours: 8 am - 5 pm CST.
• Must have reliable internet and the ability to work independently in a fast-paced, remote environment.
• Sitting and computer work for extended periods.

Benefits

• Starting pay: $45,000/annually + Quarterly Bonus.
• Full-time (40 hours/week), Monday-Friday schedule.
• Comprehensive benefits, including:
• 401(k) with matching.
• Health, dental, vision, and life insurance.
• Paid time off.

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