IT Help Desk Technician Job at Sierra Lobo, Milan, OH

cndBRGZJaHZ1Nnh2N1VUTC9IZTlpcVUrSEE9PQ==
  • Sierra Lobo
  • Milan, OH

Job Description

IT Help Desk Technician

Location


US-OH-Milan

Job ID


2026-3385

# Positions


1

Experience (Years)


0

Type of Position


Regular Full-Time

Level


Entry

Visa Requirements


Citizen only

Overview

Sierra Lobo offers a full range of professional and technical capabilities, including Test and Evaluation, Systems Engineering, and Advanced Technologies. In our Corporate Technology Development and Engineering Center (TDEC) in Milan, Ohio, we also develop products and processes related to Cryogenic Fluid and Thermal Management Systems, Densified Propellant Management Systems, and Prototype Extreme Pressure and Temperature Systems. Our customers rely on Sierra Lobo's expertise in managing large contracts for the Government combined with in-house core competencies in research and engineering. This unique combination gives customers access to specialty skills and a proven management framework that produces "Excellent" results.

This position will be located in Milan, OH.

Responsibilities

The Help Desk Technician is a full-time position that provides assessment and resolution of incidents across the company's computing environment. The technician must be able to work at a fast pace while providing high-quality troubleshooting and technical assistance in order to bring about a satisfactory resolution. The Help Desk Technician's role is to ensure proper computer operation so that employees can accomplish business tasks. This includes receiving, assessing, prioritizing, documenting, and actively resolving employee requests and issues.

Duties and Responsibilities

    Demonstrate working knowledge of current technology to support various applications.
  • Possess knowledge of both inbound and outbound help desk processes.
  • Must be able to demonstrate employee service skills such as patiently seeking to understand an employee's issue and situation, providing troubleshooting and resolution, proper follow-up, and status updates.
  • Ability to remain organized while performing multiple tasks with various priorities.
  • Serve as a first point of contact in all computer hardware, software, and telecommunications incidents and requests.
  • Perform computer hardware configuration and upgrades, software installation and upgrades, and basic network support.
  • Ability to identify and escalate issues requiring urgent or immediate attention.
  • Analyze complex hardware and software problems to determine the most appropriate solution.
  • Perform and document technical troubleshooting.
  • Collaborate with other team members to resolve incidents and technical issues.
  • Provide technical training to other employees.
  • Ability to communicate effectively with both technical and non-technical employees.
  • Must be a self-motivated achiever who gains satisfaction from providing excellent customer service.

Qualifications

Required Skills

  • Proficient in the following:
    • Windows 11 Professional
    • Office 365
    • Microsoft Teams
    • Mobile device troubleshooting
    • Active Directory
  • Familiar with the following:
    • Wired and wireless networking
    • SharePoint
    • Printer troubleshooting
    • Remote desktop and VPN
  • 0-2 years of help desk experience in a professional environment.
  • Industry certifications preferred.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Must be a U.S. citizen.

Job Tags

Full time, Work at office, Immediate start, Remote work

Similar Jobs

AMN Healthcare

Gastroenterology Physician Job at AMN Healthcare

 ...Job Description & Requirements Gastroenterology Physician StartDate: ASAP Pay Rate: $375000.00 - $400000.00 Montefiore New Rochelle Hospital in New Rochelle, New York, is seeking a Gastroenterologist for an academic-affiliated full-spectrum community GI opportunity... 

Thimble Alterations

Remote Seamstress: Alterations, Repairs & Fittings Job at Thimble Alterations

 ...A local alteration service is seeking a skilled Seamstress to work from home. You will perform alterations and repairs on garments while providing excellent customer service. Candidates should have at least 2 years of experience, proficiency with sewing machines, and strong... 

Food AND Medicine

Political Campaigns Manager Job at Food AND Medicine

 ...Food AND Medicine Political Campaigns Manager Based in Brewer, ME Founded in 2002, Food AND Medicine (FAM) is a progressive grassroots community organization working for food justice, worker rights, civic engagement, political action and education, especially... 

Wipro

Data Entry Resolutions Job at Wipro

 ...Data Entry Resolutions City: Jefferson City State/Province: Missouri Posting Start Date: 4/23/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative... 

Rippling

Compensation Business Partner Job at Rippling

 ...About RipplingRippling is the first way for businesses to manage all of their HR & ITpayroll, benefits, computers, apps, and morein...  ...addresses.About the roleWe are looking for a Compensation Business Partner to join our Compensation team. This role will oversee the...