Front Desk Agent Job at AJS Hotels, Louisville, KY

cFFNRGZJMWl1YXBoNlVmSiszT3ppcTQ5R2c9PQ==
  • AJS Hotels
  • Louisville, KY

Job Description

Front Desk Attendant

Employee Perks! Same Day Pay Access, FREE Parking ($105.00 monthly savings), FREE Meal, TARC Reimbursement, Onsite FREE Gym Access, Shoes for Crews Discounts, Hotel Room Discounts at Various Locations, 401K match, Paid Time Off, Health Insurance the Following Month, Development and Opportunity for Growth, Special Discounts at Local Attractions and Pelo West Spa, and much more.

The Galt House Hotel is growing and we are searching for our 1st and 2nd shift front desk attendants to provide a high level of customer service ensuring that personalized service is offered to each and every guest. This role will be responsible for checking guests in and out of their rooms and resolving any issues that arise in a tactful and thoughtful manner.

Apply today and come be a part of this amazing organization and our dynamic team!

Requirements for the front desk attendant:
  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
  • Secure payment; activate/reissue room keys; document exceptions
  • Verify and/or adjust billing for guests
  • Clear departures in computer system
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
  • Maintain positive guest relations at all times
  • Coordinate with Housekeeping to track room status and guest concerns
  • File guest paperwork or documentation
  • Run and check daily reports, contingency lists, and credit card authorization reports
  • Supply guests with directions and information
  • Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfaction
  • Arrange transportation for guests/visitors
  • Count and secure bank at beginning and end of shift
  • Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
  • Accept and record wake-up call requests; deliver to PBX
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
  • Assist PBX with switchboard duties
  • Assist with Reservations calls. Handle all Reservation calls after p.m.; process, record and follow up any details relative to such.
  • Provide Concierge service when no Concierge is available.
  • Assist in other Front Desk areas as assigned.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Resolve guest complaints, ensuring guest satisfaction
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette
  • Promote positive guest relations to all individuals approaching the Front Desk
  • Other duties as assigned
Qualifications for the front desk attendant:
  • High School Diploma or GED
  • 2 years of customer service experience preferably in the hospitality industry
  • Basic computer and math skills
  • Professional telephone etiquette and office skills
  • Excellent oral and written communications skills
  • Fluency in English with preferred experience in a foreign language
  • Ability to input and access information in the property management system/computers/point of sales system
  • Ability to type proficiently
  • Ability to suggestively sale
  • Ability to analyze and solve problems

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.

The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k.

The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.

Job Type: Full-time

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Weekend availability
  • Commission pay
  • Louisville, KY 40202: Reliably commute or planning to relocate before starting work (Required)
  • High school or equivalent (Required)
  • Customer service: 1 year (Required)
  • Hospitality: 1 year (Preferred)
  • English (Required)
  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Full-time, Part-time
  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Evening shift
  • Morning shift
  • Louisville, KY 40202 (Required)
  • Louisville, KY 40202: Relocate before starting work (Required)

Work Location: In person

Job Tags

Daily paid, Full time, Part time, Work at office, Local area, Relocation, Shift work, Weekend work, Day shift, Afternoon shift

Similar Jobs

Apex Team LLC

Logistics Assistant Job at Apex Team LLC

 ...Job Title: Logistics Assistant Location: Irvine, CA Employment Type: Full-Time Position Overview We are seeking a detail-oriented and organized Logistics Assistant to support our logistics and supply chain operations. This role is ideal for someone who is... 

Garland Independent School District

36565 Health Care / Coach Job at Garland Independent School District

 ...Valid Texas Teaching Certification with required endorsements * * One of the following endorsements is required for this vacancy: Health Science Health Science Technology Education Vocational Health Occupations Vocational Health Science Technology

GoLinks

Brand Designer Job at GoLinks

 ...scrappy, collaborative team. We value curiosity, inclusivity, and people who take pride in what they do. About the role As a Brand Designer, youll play a key role in shaping the visual identity of our web presence and marketing materials. Youll use your design... 

StarCruiser Studio

Game Designer Job at StarCruiser Studio

**About This Role** We are seeking a Game Designer to help shape the player experience across future projects. You will work on mechanics, progression, balancing, encounter structure, player flow, and gameplay direction in close collaboration with engineering and production... 

DOUGLAS-PAULDING SERVICES LLC

Cell Phone Repair Specialist- Mobile Repair Job at DOUGLAS-PAULDING SERVICES LLC

 ...uBreakiFix by Asurion in our Newnan location for an experienced Cell Phone Technician-Mobile Technician. All applicants must have the...  ...protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. What you will be doing: Our...