Job Description
About CH Premier Jewelers:
CH Premier Jewelers is the quintessential jewelry and watch retailer in the California Bay Area's Silicon Valley. We bring an extensive and unrivaled selection of haute horology timepieces, fine jewelry, bridal selection, and gifts & accessories, while providing a welcoming and comfortable shopping experience in Westfield Valley Fair and Stanford Shopping Center locations.
Purpose:
CH Premier is sourcing an administrative and sales professional who has a demonstrated track record in administrative roles and driving sales performance in a flagship boutique environment. You are expected to support the operations and administrative tasks of the boutique, as directed by management, and support with hosting clients and driving sales when necessary.
Boutique Audit Performance
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• On a daily basis ensure efficient execution of shipping repairs, receiving and transfer out of product, receiving all logistic deliveries
• Actively participate in daily/ monthly and annual product inventories and cycle counts for watches, accessories and straps to prepare and ensure a successful audit in partnership with the boutique manager
• Communicate with the supply chain team any requests for product replenishment and status
• Proactively check and ensure that all physical inventory is correctly reflected in the system
• Assist with special projects, as needed (i.e. price changes)
Aftersales and Customer Service Support
• Oversee all incoming and outgoing repairs
• Take images of all repairs before they are shipped to the manufacturer
• Ensure 100% satisfaction for after sales clients and manage/ exceed client expectations
• Appropriately resolve client issues/concerns and escalate as needed to management.
Back of House Operations
• Organize storage of watches, warranty cards, accessories
• Ensure seamless selling ceremony for the team
• Organize and update on a regular basis back office area
• Assist in the merchandising and daily maintenance of displays and back-stock
• Review and order all relevant supplies for boutique operations in partnership with Boutique Manager
• Review and report any store maintenance issues, coordinate with local contractors/ vendors in partnership with manager
Selling Support for Sales Floor
• Be on standby to support sales staff during client presentation
• Assist with hospitality during sales presentations
• Assist with invoicing of the sales and wrapping of the packaging in line with corporate guidelines when all other Client Specialists are unable to assist
• Following managers direction if assistance is needed on the sales floor at any time
Requirements:
• College degree preferred
• 3+ years previous experience in watches or high-value luxury product sales preferred
• Strong understanding of Customer Service needs and customer priorities.
• Excellent computer skills
• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends
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