Job Description

Job Description

Job Description

GENERAL PURPOSE:
Supports the Office Manage and Door Team manager by performing routine clerical functions, answering phone calls from customers, call center representatives and leadership, dispatching tickets to infield technicians and help managing the operational daily schedule, filing documents as needed, entering data, and other general office functions as needed.

EXAMPLES OF ESSENTIAL FUNCTIONS:
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Answers phone with a professional tone and attitude for various sources
• Updates customer notes within the system
• Dispatches jobs from the system to infield technicians
• Provides information by answering questions and requests
• Upload and enter data to the system to support staff
• Other duties as assigned that support overall goals of the organization
• Welcomes/receives visitors to the office
• Contributes to team effort by accomplishing related results as needed

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of administrative procedures and systems such as word processing and managing files and records
• Skill in using Microsoft Office products (Word, Excel, and Outlook)
• Skill in providing excellent customer service
• Skill in filing and recordkeeping
• Ability to provide excellent customer service by assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction
• Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Job Tags

Work at office

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