Job Information
Date Opened: 03/31/2026
Job Category: Other Roles
Work Schedule: Monday to Friday, Between 5:00 am - 5:30 pm Australian Western Standard Time
Hours Per Day: Part Time - 4 Hours per day
City: North Perth
State/Province: Western Australia
Country: Australia
Zip/Postal Code: 6006
Client Location: Australia
Work Location: Home Based - Philippines
Job Type: Part time
Industry: Health Care Industry
Client Information
The company is a trusted staffing agency that delivers high-quality, compassionate, and experienced healthcare professionals to residential aged care facilities throughout the region. It is dedicated to ensuring that every client receives safe and dignified care from qualified staff who uphold the core values of integrity, respect, and excellence.
Receive and process shift requests from clients and staff via calls, emails, and online portals such as Entire HR and Shift Match
Allocate staff members to shifts, ensuring appropriate coverage based on availability, qualifications, and client needs
Amend shift details promptly to reflect changes such as cancellations or staff unavailability, maintaining up-to-date scheduling information
Update staff availability and restrictions in the database, including facilities where assignments are not permitted
Collaborate with the scheduling team to ensure shift fill and response rate benchmarks align with organizational policies
Maintain accurate records and logs of calls, complaints, feedback, and staff restrictions
Assist with documentation and compliance checks to ensure all staff meet role requirements on a weekly and monthly basis
Provide support to staff and clients experiencing issues with the App, online portal, timesheets, or other scheduling tools
Demonstrate an in-depth understanding of the scheduling systems to support staff allocations and provide after-hours scheduling support as required
This role is open only to Filipinos permanently residing in the Philippines
Previous experience in scheduling, workforce coordination, or a related administrative role preferred
Familiarity with rostering or scheduling software is highly desirable
Basic understanding of healthcare or aged care sector workforce requirements an advantage
Proficiency in Microsoft Office applications, especially Excel and Outlook
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills to liaise effectively with clients, staff, and team members
Proficiency with scheduling software and online portals (e.g., Entire HR, Shift Match)
Attention to detail with a focus on accuracy in data entry and record keeping
Problem-solving skills to assist with technical or scheduling-related issues
Ability to work collaboratively within a team environment
Please only apply for this role if you have the following home office requirements:
Perfectly working headset and webcam
Stable internet connection of at least 25 Mbps ~ 50 Mbps
Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
Quiet room with no distractions or background noises
A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted.
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