Job Description
Description Job Overview: As the Assistant General Manager, you will support the General Manager in effectively managing and operating the community to enhance the property value and resident experience. Contribute to strategic initiatives, financial operations, vendor management, and building positive relationships with residents and vendors.
The ideal candidate should have prior HOA management experience.
Compensation: $75k+, based on experience
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities: - Assist the General Manager in managing the business affairs of the community and ensuring compliance with governing documents and policies
- Collaborate with the General Manager and Board of Directors to establish and execute strategic initiatives for the community
- Assist in overseeing the community's financial operations, including budgeting, financial reporting, paying invoices and monitoring of expenses as needed
- Communicate regularly with residents through newsletters, emails and meetings
- Coordinate and supervise community maintenance activities, ensuring proper upkeep of the property, common areas, and amenities
- Oversee and manage a team of on-site associates to ensure exceptional service, efficient operations
- Support vendor management, including contract negotiations, monitoring of service quality, and compliance with terms and conditions
- Collaborate with the General Manager to address resident inquiries, concerns, and work orders ensuring a high level of resident satisfaction
- Assist in planning and organizing Board meetings, taking meeting notes/ memos and assisting with other community events
- Ensure compliance with federal, state, and local laws, as well as community association governing documents and policies
- Track non-compliance/ violation issues, send appropriate notices according to established policies
- Inspect, research and document exterior modification projects throughout the residential community for conformity with prior written approvals and/or denied projects
- Investigate and document unauthorized architectural modifications including processing homeowner notifications
- Monitor the community and issue violations to ensure residents are adhering to the maintenance requirements per governing documents
- Foster positive relationships with residents, vendors, and staff, promoting a sense of community and teamwork
- Stay updated on industry trends, best practices, and legal requirements related to community management
- Perform other duties as assigned
Skills and Qualifications: - Excellent interpersonal and communication skills, with the ability to build positive relationships with residents, vendors, and team members
- Strong problem-solving and conflict resolution abilities, capable of addressing issues proactively
- Self-motivated and able to work independently with minimal supervision
- Exceptional organizational and time management skills to handle multiple tasks and prioritize effectively
- Adaptable and flexible, capable of adjusting to changing demands and priorities
- Demonstrates a proactive mindset in identifying and addressing issues before they escalate
Education and Experience: - Education related to, or certifications in property management are preferred
Physical Requirements: - Sit or stand for extended periods of time in an office environment
- Able to safely lift, carry, and move up to 30 pounds
Supervisory Responsibility: Yes
Work Location : Surprise, AZ
Work Hours: Monday - Friday, 8 hours per day. Typical schedule is 8A - 5P
What We Offer: - 10 company paid holidays
- Paid volunteer time
- Paid sick and vacation time
- Medical, dental, vision
- HSA and FSA
- Company paid life insurance and Employee Assistance Plan
- Supplemental life, disability, accident, critical illness, hospital indemnity
- Identity theft, legal services
- Pet insurance
- 401(k) with company match
Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com .
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com ; we will respond in accordance with Local Law 144, within 30 days.
Job Tags
Contract work, Work at office, Local area, Monday to Friday, Flexible hours